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NBN complaints soar

Central Coast well-represented.

NBN complaints soar

The Central Coast is well represented in new data about complaints made to the Telecommunications Industry Ombudsman.

The TIO's released its annual report today, finding Gosford (707) and Hamlyn Terrace (643) were in the top 10 postcodes nationwide for complaints in the 2016/17 financial year.

Excerpt from the report.

Overall the number of NBN customers complaining about faults is increasing as a faster rate than the number of people being connected.

There were 16,221 fault complaints from 2.44 million NBN users in the last financial year, a 159% increase in gripes from the 2015/16 year.

New internet connection delay made up about half the complaints.

While NBN co chief executive officer Bill Morrow says the report shows less than 15 percent of NBN complaints made to the ombudsman were directed to them to solve, and this represents 1 percent of all the houses and businesses connected to the new network.

 

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