The Joint Standing Committee on the National Broadband Network is currently hearing from Central Coast businesses and residents about their experience of the NBN rollout on the Central Coast, at a public hearing at Mingara Recreation Club.
The Committee, comprising Parliamentarians from a range of political parties, was formed last year to enquire in to issues surrounding the rollout.
Central Coast Labor MPs have welcomed the hearing in our region, which they claim consistently leads the list of complaints to the Telecommunications Industry Ombudsman about the NBN.
Member for Dobell, Emma McBride, says her electorate office had been inundated with complaints from frustrated locals.
“I hear from people who are without a service for weeks or months, or who are simply not able to connect despite their suburb switched on a long time ago,” Ms McBride said.
“It’s really distressing to hear from elderly people or people with medical conditions who are without a phone line, or that blame is being shifted between NBN and their retailer. We need to do all we can to make sure the problems we are seeing with the NBN rollout on the Central Coast are fixed.”
Today's forum follows the news yesterday that the government has ordered a survey of customer experiences with the national broadband network amid rising complaints.
The Australian Communications and Media Authority will carry out research on customer experiences and collect data from businesses involved in the rollout, including NBN, retailers and wholesale providers, to examine issues such as fault handling and connection time frames.